IVORYLOOM CARE CONCIERGE
How may we care for you?
From finding the right ritual to questions about an order, our concierge is here to guide you thoughtfully.
HOW WE CAN HELP
Thoughtful guidance, wherever you are in your ritual.
Product & Ritual Guidance
Need help choosing a formula or building a routine? We’ll help you find the products and textures that feel right for your skin and ritual.
Orders & Client Care
Questions about shipping, delivery, returns, damaged items or an existing order? Our client care team is here to help.
Retail & Wholesale
For boutiques, spas, retailers and stockist enquiries, we’d love to explore how ivoryloom may fit into your world.
Collaborations & Press
For creators, media, partnerships and brand collaborations, reach out to start a thoughtful conversation.
PERSONAL CARE, CONSIDERED
Guidance should feel personal.
Skincare is personal, and choosing the right formula should never feel overwhelming.
Whether you are exploring ingredients, comparing textures or building a ritual around a specific concern, our Care Concierge is here to help you navigate Ivoryloom thoughtfully.
Tell us what you are looking for, what your skin enjoys and what you would like your ritual to feel like. We will help point you in the right direction.
CARE CONCIERGE
Send us a note.
Tell us how we can help. Our Care Concierge will respond as thoughtfully and promptly as possible.
A FEW THINGS YOU MAY BE WONDERING
Before you send your note.
CARE CONCIERGE
We aim to respond within 1–2 business days. During launches, promotions or holidays, replies may take a little longer, but every message is read with care.
Absolutely. Tell us what your skin is looking for, the textures you enjoy and the kind of ritual you would like to build. We can help you navigate our formulas and suggest a thoughtful place to begin.
Please include your order number and the email address used at checkout, along with a brief description of how we can help. This allows our team to assist you more efficiently.
Use the form above and mention Retail & Wholesale, Collaborations, or Press in your message. Please include any relevant business, publication, social or partnership details so we can direct your enquiry appropriately.