Start with what your skin is looking for and the textures you naturally enjoy. You can explore Ivoryloom by product type, skin concern and desired effect. If you would like more personal guidance, our Care Concierge can help you navigate the collection and suggest a thoughtful place to begin.

As a general guide, apply products from lighter to richer textures: cleanse, then use ampoules or lightweight serums, followed by treatment serums, creams or moisturizers, facial oils and sunscreen during the daytime. Always follow the specific directions provided with each product.

Many formulas can be layered, but more is not always better. Introduce products gradually and consider alternating highly active formulas rather than layering everything at once. Follow each product’s directions and pay attention to how your skin responds.

Use The Cashmere Clay Mask according to the directions on the product label. Many people enjoy incorporating a clay mask into their ritual once or twice weekly, depending on their skin’s needs and comfort.

Apply the patch to clean, completely dry skin directly over the targeted area. Press gently to secure and leave in place for the recommended wear time shown on the package. Avoid applying creams or oils underneath the patch, as this may affect adhesion.

Sunscreen should be the final skincare step in your daytime routine. Apply generously and follow the directions and reapplication guidance provided on the product packaging.

Botanical Intelligence reflects our approach to discovering distinctive botanical ingredients and considering how they belong within a modern formula. From fermented rice and Centella Asiatica to Green Caviar, turmeric, Damask rose and potato silk, each ingredient is selected as part of a larger formulation story rather than simply for trend appeal.

Yes. Our formulas may bring distinctive botanicals together with contemporary skincare ingredients such as peptides, ceramides, niacinamide, hyaluronic acid and other carefully selected actives. We believe botanical heritage and modern formulation can work beautifully together.

Fermented rice is created through a controlled fermentation process that transforms rice into a distinct cosmetic ingredient profile. At Ivoryloom, it is used in select formulas as part of thoughtfully designed ingredient combinations and sensorial skincare rituals.

Green Caviar, often known as sea grapes, is a marine botanical recognized for its distinctive bead-like appearance. It is featured in our Green Caviar Luxe Oil as part of a formula designed around nourishment, suppleness and an elevated finishing ritual.

Skin sensitivity varies from person to person. Some Ivoryloom formulas have simpler or soothing ingredient profiles, while others contain more active combinations. Review the ingredient list and directions carefully, patch test when appropriate and discontinue use if irritation occurs.

Yes, particularly when introducing a new active formula or if your skin tends to be reactive. Apply a small amount to a discreet area first and observe how your skin responds before incorporating the product more broadly into your routine.

Ivoryloom currently serves customers across Canada and the United States through our active markets. Available shipping options are shown at checkout based on your destination.

Orders are prepared as promptly as possible. Processing times may vary during launches, promotions, holidays or periods of high order volume. Once your order has shipped, tracking details will be sent by email.

Once your order is on its way, tracking information will be sent to the email address provided at checkout. Please allow a little time for the carrier’s tracking page to update after shipment creation.

Carrier delays can occasionally occur after an order leaves our care. If tracking has not updated for an extended period, contact our Care Concierge with your order number and we will help you review the next steps.

Contact our Care Concierge as soon as possible. We will do our best to help, but once an order has entered processing or shipped, changes or cancellations may no longer be possible.

Return eligibility, timing and applicable conditions are outlined in our official Return & Refund Policy. We recommend reviewing the policy before sending any item back or beginning a return request.

Contact our Care Concierge with your order number, the email address used at checkout and the reason for your request. Our team will review the details, confirm eligibility and guide you through the appropriate next steps.

Please contact our Care Concierge as soon as possible with your order number, a brief description of the issue and clear photos where applicable. We will review the situation and help determine the appropriate resolution.

For hygiene, safety and product-integrity reasons, return eligibility may differ for opened or used skincare products. Please review our official Return & Refund Policy or contact our Care Concierge before sending anything back.

Contact our Care Concierge with your order number and a photo of the item received. Our team will review the issue and guide you through the next steps.

ivoryloom is a modern skincare house built around distinctive botanicals, considered actives and sensorial textures. Our approach brings together ingredient curiosity, thoughtful formulation and the belief that skincare can become a ritual worth returning to.

We look beyond familiar formulations to explore distinctive ingredients, thoughtful pairings and textures with their own identity. From fermented rice, Green Caviar and Centella Asiatica to peptides, ceramides and modern actives, every formula is considered as a complete experience — not simply a collection of trending ingredients.

Yes. ivoryloom was founded as a woman-owned brand, growing from a shared belief in creating skincare that feels distinctive, thoughtful and beautifully considered.

Yes. We welcome enquiries from boutiques, spas, retailers and thoughtfully aligned partners. Visit our Care Concierge and mention Retail & Wholesale in your message so we can direct your enquiry appropriately.

Visit our Care Concierge and include Collaborations or Press in your message, along with any relevant publication, social, campaign or partnership details.